Privacy Notice
Privacy Notice
We are committed to providing an exciting and secure online shopping experience, along with the superior level of personal service that characterizes trinoxaverta.com. This commitment includes respecting and protecting the privacy of your personal information.
This Privacy Notice describes the types of information we collect from and about you when you visit our website (each, a โSiteโ). The Sites and all of their features and functionality are collectively referred to as the โServices.โ
This Privacy Notice also explains how the Company may use and share your personal information, as well as your ability to control certain uses of your information.
By using the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Notice, including the transfer and storage of your personal information in the United States/Canada/Hong Kong, and you agree to the Terms of Use, which are incorporated herein by reference.
If you do not agree, please do not access or use the Services.
Q: What Information Does the Company Collect?
A: The Company may collect information from or about you in the following ways:
Information from Your Interactions with the Company
We collect information from and about you, including your transactions and other interactions with us.
This may include when you:
- Use the Services;
- Make a purchase;
- Subscribe to our catalog, newsletters, or email lists;
- Participate in sweepstakes, contests, or other promotions;
- Participate in product reviews, surveys, or similar programs;
- Send a gift or virtual gift card to another person;
- Contact us in any other way.
If you make a purchase with us, we may also collect your billing address.
Information You Provide About a Third Party
If you send another person a communication from the Services, we may collect information such as that personโs:
- Name;
- Phone number;
- Email address;
- Shipping address.
Automatically Collected Information on the Site
We, or our service providers, may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online services, and interactions with our emails and online advertisements.
These technologies allow the Company to perform analytics and collect statistical information.
For example, we may collect information such as:
- Browser type;
- Operating system;
- Mobile device model;
- Web pages visited;
- Links clicked;
- IP address;
- Mobile device identifier or other unique identifier;
- Websites visited before reaching our Site;
- Time spent viewing or using the Site;
- Number of times you return to the Site;
- Other browsing or usage information;
- Emails we send that you open, forward, or use to access our Site.
Collecting this information and linking it with your personal information helps us:
- Customize our website;
- Improve your online shopping experience;
- Remember your preferences;
- Identify features, promotions, advertisements, and offers that may interest you;
- Provide targeted online and mobile advertising across the devices you use.
Information From Third-Party Sources
We may obtain information from other sources to update or supplement information you provide or information we collect automatically.
This may include:
- Address verification or updates;
- Demographic information;
- Information collected when you connect with the Company through third parties, including social media platforms.
The information we receive may depend on your registration and privacy settings on those third-party platforms.
Combining Information
We may combine information we receive from or about you, including:
- Information you provide;
- Information collected automatically through the Site;
- Information from other computers or devices you use;
- Information obtained from online, offline, or third-party sources.
Third-Party Analytics and Advertising
We may use third-party advertising, analytics, and tracking tools to better understand:
- Who uses the Site;
- How the Site is used;
- How to improve the effectiveness of our Services and related content.
These tools may also help us or third parties provide more relevant advertising across the internet.
Third parties may use technologies such as:
- Cookies;
- Web beacons;
- Pixel tags;
- Log files;
- Flash cookies;
- Other tracking technologies.
They may combine information collected from your interaction with our Site with information collected from other sources.
We do not have access to or control over how these third parties use cookies or other tracking technologies.
Q: What Are My Tracking Options?
A:
Certain parts of the Site require cookies.
By registering and using the Services, you consent to the use of cookies.
If you do not agree to the use of cookies, you may not be able to use certain Services.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for allowing you to browse and use website functionality.
Without them, the Services cannot be provided.
We use these cookies to:
- Recognize your login status;
- Maintain your session;
- Manage your shopping cart.
Performance Cookies
These cookies collect information about how visitors use the Services, such as:
- Which pages visitors view;
- Whether visitors receive error messages.
This information does not personally identify you and is used in an aggregated manner to improve our Services.
Functionality Cookies
These cookies allow us to remember choices you make and provide a more personalized experience.
Examples include:
- Shipping country;
- Currency preferences.
Targeting Cookies
These cookies are used to show you advertisements relevant to your interests and measure advertising effectiveness.
They may be placed by us or our advertising partners with our permission.
Managing Cookies and Advertising Preferences
Our system may not respond to โDo Not Trackโ requests from some or all browsers.
We may use cookies or similar technologies to provide more relevant advertising and connect information collected across different devices.
You may manage your preferences through:
Network Advertising Initiative:
http://www.networkadvertising.org/managing/opt_out.asp
Digital Advertising Alliance:
www.aboutads.info/choices
Google Analytics Opt-Out:
https://tools.google.com/dlpage/gaoptout/
More information about cookies:
www.allaboutcookies.org
You may also adjust privacy and advertising settings on your mobile device.
Q: How Does the Company Use Collected Information?
A:
The Company may use collected information for purposes including:
- Processing, confirming, verifying, delivering, installing, and tracking your orders;
- Processing payment transactions;
- Managing shipping, returns, and refunds;
- Maintaining purchase records;
- Contacting you regarding orders;
- Providing customer service;
- Improving your online shopping experience;
- Recognizing and welcoming you when you visit the Site;
- Sending catalogs, newsletters, promotional materials, and offers;
- Providing personalized content, targeted promotions, and advertising;
- Improving websites, products, services, and customer experiences;
- Conducting analytics and demographic research;
- Protecting the security and integrity of the Site and business;
- Preventing fraud and unauthorized transactions;
- Responding to questions and comments.
Q: What Information Does the Company Share?
A:
The Company may share your personal information in the following ways:
Company Affiliates
We may share collected information among affiliated companies and future additions to the Company family.
Co-Marketing Partners
Certain Services may be provided together with third parties, including companies offering:
- Products and services;
- Rewards programs;
- Joint sales programs;
- Sweepstakes;
- Promotional campaigns.
If you register for products or services provided by these partners, your information may be shared with both the Company and the third party.
Other Third Parties
The Company may share information with selected partners, affiliates, and third parties that may provide offers or content of interest to you.
Legal Disclosures and Security
The Company may disclose information when required:
- To comply with legal obligations;
- To respond to government authorities;
- To protect against fraud;
- To reduce credit risks;
- To detect security vulnerabilities;
- To enforce our Terms of Use;
- To protect rights, property, safety, or integrity.
Sale or Transfer of Business
If the Company or its affiliated companies are acquired, merged, reorganized, or involved in bankruptcy proceedings, collected information may be transferred as part of business assets.
We will make reasonable efforts to require the new owner to use personal information consistently with this Privacy Notice.
Service Providers
We use third-party service providers to perform certain services on our behalf when access to information is necessary.
Aggregated or Anonymous Information
We may share or sell aggregated, anonymous, non-identifiable information with affiliates, agents, service providers, business partners, or other third parties for marketing, analytics, or lawful purposes.
Text Message Marketing (If Applicable)
By entering your phone number during checkout, placing an order, subscribing, or using a keyword, you agree to receive text notifications and marketing messages.
Marketing texts will not exceed X messages per month.
You may unsubscribe from future text messages by clicking the unsubscribe link or replying according to instructions provided.
Q: How Can I View, Update, or Delete My Information?
A:
If you have made a purchase, you may contact Customer Service through the email address listed below to access or update your information.
You may also request deletion or restriction of access to your personal data, subject to applicable laws.
Certain information may need to be retained for legal purposes.
Q: How Can I Stop Receiving Company Communications?
Promotional Emails
You may unsubscribe from promotional emails at any time by clicking the โunsubscribeโ link included in promotional emails.
Promotional Mail
To stop receiving printed catalogs, contact Customer Service.
California Privacy Rights
California residents may request information regarding disclosure of personal information to third parties for direct marketing purposes.
Requests may be sent to:
Subject line:
Attn: California Privacy
Childrenโs Privacy
The Site is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
Users must be at least 18 years old to use the Services.
Security
We maintain physical, administrative, and technical safeguards to protect customer information.
When sensitive information such as credit card details is submitted, we encrypt transmission using Secure Socket Layer (SSL) technology.
However, no security system can be guaranteed to be completely secure.
Third-Party Websites
Our Site may contain links to third-party websites.
These websites may collect information or use cookies according to their own privacy policies.
We are not responsible for the privacy practices or security of third-party websites.
Where and How Long Is My Data Stored?
Your personal information may be stored and processed on servers located in:
United States / Canada / Hong Kong
Your information may be transferred internationally and processed according to applicable laws.
Personal information will only be retained as long as necessary for:
- Business purposes;
- Legal requirements;
- The purposes for which it was collected.
If I Live Outside the Country
Regardless of where you live, you consent to your personal information being transferred, processed, and stored in the United States/Canada/Hong Kong.
Changes to This Privacy Notice
Any changes to this Privacy Notice will be posted on this page.
Your continued use of the Site after changes are posted means you accept those changes.
Contact Us
If you have questions or concerns regarding this Privacy Notice, please contact:
Customer Service
Email:
service@trinoxaverta.com
We welcome your questions and concerns regarding privacy practices.
You may also contact regulatory authorities, including the U.S. Federal Trade Commission (FTC), if you believe your concerns have not been resolved:
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc